apk 12 Privacy Policy – How Your Personal Data Is Handled
This Privacy Policy explains what personal information apk 12 collects from players in the Philippines, how we use it, who we share it with, and what rights you have over your own data. Please read this page carefully before registering an account.
Last updated: 2025. Applies to all registered players accessing apk 12 from the Philippines.
What Information We Collect and Why
Account Registration Data
When you create an account on apk 12, we collect your name, date of birth, email address, mobile number, and a username of your choice. This information is required to verify that you meet the minimum age requirement of 18 years old, which is mandatory for all players in the Philippines. Your date of birth and identity details may also be used to complete Know Your Customer (KYC) checks when required by our compliance obligations. We do not collect more personal information than is necessary to operate your account and provide you with a safe gaming environment. All registration data is stored securely and is never sold to third parties for marketing purposes.
Payment and Transaction Data
To process deposits and withdrawals in Philippine Peso (₱), we collect payment-related information such as your chosen payment method, transaction reference numbers, and account details associated with your local payment channel. We do not store full card numbers or sensitive authentication credentials on our servers — payment processing is handled by trusted third-party payment processors who operate under their own security standards. Transaction records are retained for a period required by applicable financial regulations and are used solely for the purpose of processing your payments, resolving disputes, and meeting our legal obligations. If you contact support regarding a payment issue, our team may access your transaction history to assist you. You are responsible for ensuring that the payment details you provide are accurate and belong to you.
Usage and Activity Data
We automatically collect certain technical and behavioural data when you use the apk 12 platform, including your device type, browser version, operating system, IP address, pages visited, session duration, and game activity. This data helps us understand how players interact with our platform so we can improve performance, fix technical issues, and personalise your experience. Usage data is also used to detect unusual account activity, prevent fraud, and identify potential responsible gaming concerns. We do not use this data to build advertising profiles or share it with external marketing networks. Aggregated and anonymised usage statistics may be used internally for product development and platform optimisation.
Support and Communications Data
When you contact our support team or submit a query through any available channel, we collect the content of your message, your contact details, and any attachments or screenshots you provide. This information is used exclusively to respond to your enquiry, resolve your issue, and maintain a record of the interaction for quality assurance purposes. Support records may be reviewed internally to improve our service standards and to train our team. We will not use your support communications to send you unsolicited marketing messages. If you have opted in to receive platform updates or promotional notifications, you may withdraw that consent at any time by contacting support.
Your Rights Over Your Personal Data
As a player based in the Philippines, you have specific rights regarding the personal information we hold about you. apk 12 is committed to honouring these rights promptly and transparently. Below is a summary of what you are entitled to request at any time.
Right to Access
You may request a copy of the personal data we hold about you at any time. We will provide this information in a clear and readable format within a reasonable timeframe. There is no charge for a standard access request.
Right to Correction
If any personal information we hold about you is inaccurate or out of date, you have the right to request that we correct it. You can update basic account details directly through your account settings, or contact support for assistance with more complex corrections.
Right to Deletion
You may request that we delete your personal data where it is no longer necessary for the purposes for which it was collected. Please note that certain data may need to be retained to comply with legal or regulatory obligations, even after an account is closed.
Right to Object
You have the right to object to certain types of data processing, including processing carried out for legitimate interests where your individual rights and freedoms override those interests. Objections will be reviewed on a case-by-case basis.
Right to Portability
Where technically feasible, you may request that we provide your personal data in a structured, commonly used, and machine-readable format so that you can transfer it to another service provider. Contact our support team to initiate a portability request.
Right to Withdraw Consent
Where data processing is based on your consent — such as receiving promotional communications — you may withdraw that consent at any time without affecting the lawfulness of processing carried out before the withdrawal. Withdrawal requests are actioned promptly.
To exercise any of the rights listed above, please contact our support team. We will respond to all verified requests within a reasonable period. For related policies, see our Terms and Conditions and Responsible Gaming page.
Questions About Your Privacy?
If you have any questions about how apk 12 handles your personal data, or if you would like to exercise any of your data rights, our support team is here to help. You can also visit our FAQ page for quick answers to common questions.